FAQ

FAQ

Free shipping for large appliances, such as washing machine and fridge. Kindly contact us for the free shipping code.

Do you ship to my area?

We are currently shipping to Malaysia only (Sarawak)

How much is shipping?

The shipping price is auto-calculated based on your shipping address and weight / dimension.

To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've enter your shipping address. Free shipping only apply to selected product and for EAST Malaysia only.

When will my order arrive?

We are using Skynet Next day delivery for WEST MALAYSIA and other region excluding Kuching & Sibu, and under normal circumstances, you get to receive your order within 2-5 business days (7 business days for West Malaysia) from the day you place your order and make payment.

For offline bank transfer, please allow additional 3 business days.

During festive seasons, customers awaiting deliveries should expect delay due to lack of manpower from us and courier provider sides. We reserve the right to change courier services during any unexpected inconvenience.

Can I track the shipping?

Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.

Note: Sometimes the tracking number is not working because your order has just been shipped. Try to check again in 24 hours and the information should be available.

What if haven't received my order?

Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.

The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.

If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.