Terms of Use

General information


Ownership rights

This website (“NGIEANN website”) is owned and operated by Ngie Ann Trading Sdn Bhd (“NGIEANN)



By using NGIEANN Website, you agree to be bound by these Terms and Conditions. Your access to, and use of the materials contained in, the NGIEANN Website is conditional on your acceptance compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere.



NGIEANN reserves the right to amend the Terms and condition without prior notice at any time. Your use of our NGIEANN Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.



You must be over eighteen (18) years of age in order to register with the NGIEANN Website. You must ensure that the details provided by you during registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.


When you register an account with us or when you make a purchase on our website, we need to collect relevant personal information from you in order for us to provide our products and/or services to you in the most efficient and effective manner. The personal information collected by us may include, but not limited to, the followings: -


  • Name;
  • Delivery Address;
  • Phone Number;
  • Mobile Number
  • Fax Number;
  • Date of Birth;
  • Email Address;
  • Gender;
  • Identity Card Number;
  • Bank Account details; or
  • Credit Card Information.

Availability of the NGIEANN Website 

Although NGIEANN Website aims to offer you the best service possible, our website makes no promise that the services will meet your requirements. NGIEANN Website cannot guarantee that the service will be fault free. If a fault occurs in the service, you should report it by email at enquiry@ngieann.com.my and we will attempt to correct the fault as soon as we reasonably can.

Your access to the NGIEANN Website may occasionally be restricted to allow for repairs, maintenance or the introduction of any new facilities or services. NGIEANN Website will attempt to restore the service as soon as it reasonably can. 

  • Prices 
    Images of goods shown without any advertised price are not offered for sale. Unless otherwise stated, accessories shown in any image of goods are not included in the price. We reserve the right to correct any errors published on the website at any time.

    Prices shown are in Ringgit Malaysia and include GST where applicable. Prices may not include delivery and handling charges. Prices are valid until amended or removed from the website and are subject to change at any time.

  • Availability 
    The availability of the goods presented on the NGIEANN Online Store depends on stock in stores and NGIEANN does not guarantee the availability of goods. If the goods that you have ordered are in stock we will endeavour to dispatch orders within one (1) to five (5) working days (Monday to Friday).

    Goods may not be available for immediate delivery. NGIE ANN will deliver your Order to you within four (4) to six (6) weeks from the date you place your Order. Subjected to availability to stock.

  • Delivery 
    Delivery will be made to the address specified by Customer on the completed order form. Delivery charges will implied for the delivery and added to the price of your goods and reflected in your Sales Order. All goods purchased from us will only be delivered to addresses within Malaysia. No delivery be made outside Malaysia.

  • Customer Services 
    If you have an order query, please e-mail us at enquiry@ngieann.com.my.

    The NGIEANN website is operated by Ngie Ann Trading Sdn Bhd (430304-P), No:30-32-34, Jalan Pedada, 96000, Sibu, Sarawak, Malaysia.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia